Support

If something is not working — an upload, an analysis, an unlock or a download — email support@resume-magic.app and describe what you were doing and what happened. Include the email address on your account.

Email support@resume-magic.app with your account email and the transaction date. Refund eligibility is described in the Refund and Cancellation Policy.

To cancel a Pro subscription yourself, go to My Account → Manage Subscription. Cancel before the next renewal date shown in the billing portal to avoid the next charge.

If the billing portal is unavailable, email support@resume-magic.app from your registered account email and clearly request cancellation. We may securely verify account control before processing the request.

You can delete an individual saved resume yourself. Open My Account, find the application kit on the Application Tracker, open Details and choose Delete. You will be asked to confirm. Deletion is permanent and removes that record from the active product; it does not affect your other saved resumes, purchases, credits or subscription.

The primary way to request deletion of your whole account is in the product: sign in, open My Account → Data & Privacy and choose “Delete my account”. You confirm by typing DELETE, and the request is recorded against your verified signed-in account with the date and a pending status. Full detail is on the account deletion page.

As a fallback, if you cannot sign in, email support@resume-magic.app. Because an email "From" address alone does not prove account ownership, Ermias Group LLC may verify that you control the account before acting — for example through a signed-in action in the product or a secure verification message sent to the registered email address. Requests we cannot verify will not be processed.

A deletion request does not automatically cancel a Pro subscription. Cancel it first through My Account → Manage Subscription so it does not keep renewing.

Complete deletion covers:

• Authentication and profile information, including your email address, any name you entered and your sign-in identities.
• Saved resume and job-description records.
• Optimized results and Experience Examples context.
• Destination-market preferences.
• Application-tracking records, including status, dates and your private notes.

• Include: the account email address and a clear statement that you want the account deleted.
• Verified requests are targeted for completion within 30 days.
• Limited backup copies may remain for up to 30 days before routine deletion.
• Transaction, tax, accounting, fraud-prevention, chargeback, dispute and legally required records may be retained for the applicable required period, and deletion may be delayed where preservation is legally required.
• Records held and controlled by Stripe or OpenAI under their own retention practices cannot be deleted on your behalf.

Never send a password, a complete payment-card number, resume content or a sensitive identification document by ordinary email. We will never ask you for them.

For questions about what is stored and why, read the Privacy Policy or email support@resume-magic.app.

Support is handled by email. We aim to reply to every message, and we do not send marketing email — messages from us are account, security, payment or service communications.